{"id":3696,"date":"2015-07-16T11:31:35","date_gmt":"2015-07-16T11:31:35","guid":{"rendered":"http:\/\/designbuybuild.co.uk\/?p=3696"},"modified":"2015-07-16T11:31:35","modified_gmt":"2015-07-16T11:31:35","slug":"seton-recognises-employees-key-customer-service-award-success","status":"publish","type":"post","link":"https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/","title":{"rendered":"Seton recognises employees as key to customer service award success"},"content":{"rendered":"<p>In June 2015 Seton proudly accepted the European Catalogue &amp; Mail Order Direct Commerce (ECMOD) Outstanding Customer Service Award. The company wanted to take this opportunity to highlight how the enthusiastic and dedicated employees of Seton contributed to this success.<!--more--><\/p>\n<p>Jane Revell-Higgins, ECMOD Direct Commerce Awards Founding Director, said: \u201cThere was a complete focus on the customer throughout all departments in the business\u201d. Speaking to some of these team members, it is clear that the customer is at the centre of everything they do, whether they work in the customer service centre or in the warehouse packing orders.<\/p>\n<p>Alex Callow, Sales and Customer Service Supervisor, explains some of the ways the customer service team achieve excellence: \u201cHere at Seton we put the customer at the heart of everything we do. Our training plans and call quality evaluations are vital to ensuring the team are fully equipped to serve our customers to the highest standard of care. \u201cFirst call resolution\u201d is when a customer issue is resolved the first time they contact us, and this is a key performance indicator that we constantly strive to improve upon. The concept of &#8216;perfect orders&#8217; is also very important to us \u2013 this means ensuring orders are placed correctly, packed well, and delivered on time\u201d.<\/p>\n<p>Ralph Walmsley, Operations Manager, highlights how non-customer facing employees also contribute to excellent service: \u201cThe whole warehouse team are focused on delivering consistent first class service, and that means constantly reviewing our methods to see if they can be improved. The most important opinion on how we&#8217;re doing is the customer&#8217;s, so to ensure we get direct feedback we\u2019ve introduced \u201cPacked with Pride\u201d. This is a personal message and a commitment to quality from the packer to the customer, bringing a human touch to the process of packing an order, and providing a mechanism for the recipient to reply back with any comments on their consignment. Judging from the responses we receive, it\u2019s a concept and a service that our customers really appreciate.&#8221;<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2015\/07\/Team-1.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone  wp-image-3697\" src=\"https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2015\/07\/Team-1-1024x678.jpg?resize=556%2C368\" alt=\"Team 1\" width=\"556\" height=\"368\" srcset=\"https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2015\/07\/Team-1.jpg?resize=1024%2C678&amp;ssl=1 1024w, https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2015\/07\/Team-1.jpg?resize=300%2C199&amp;ssl=1 300w, https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2015\/07\/Team-1.jpg?w=2400&amp;ssl=1 2400w, https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2015\/07\/Team-1.jpg?w=3600&amp;ssl=1 3600w\" sizes=\"(max-width: 556px) 100vw, 556px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p><a href=\"http:\/\/www.seton.co.uk\">www.seton.co.uk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In June 2015 Seton proudly accepted the European Catalogue &amp; Mail Order Direct Commerce (ECMOD) Outstanding Customer Service Award. The company wanted to take this opportunity to highlight how the enthusiastic and dedicated employees of Seton contributed to this success.<\/p>\n","protected":false},"author":3,"featured_media":3697,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19,4],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Seton recognises employees as key to customer service award success - Design Buy Build<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Seton recognises employees as key to customer service award success - Design Buy Build\" \/>\n<meta property=\"og:description\" content=\"In June 2015 Seton proudly accepted the European Catalogue &amp; Mail Order Direct Commerce (ECMOD) Outstanding Customer Service Award. The company wanted to take this opportunity to highlight how the enthusiastic and dedicated employees of Seton contributed to this success.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/\" \/>\n<meta property=\"og:site_name\" content=\"Design Buy Build\" \/>\n<meta property=\"article:published_time\" content=\"2015-07-16T11:31:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/designbuybuild.co.uk\/wp-content\/uploads\/2015\/07\/Team-1-1024x678.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"678\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jamie Bullock\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jamie Bullock\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/\",\"url\":\"https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/\",\"name\":\"Seton recognises employees as key to customer service award success - Design Buy Build\",\"isPartOf\":{\"@id\":\"https:\/\/designbuybuild.co.uk\/#website\"},\"datePublished\":\"2015-07-16T11:31:35+00:00\",\"dateModified\":\"2015-07-16T11:31:35+00:00\",\"author\":{\"@id\":\"https:\/\/designbuybuild.co.uk\/#\/schema\/person\/d2e837bc8e6a253ee826588daca06269\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/designbuybuild.co.uk\/#website\",\"url\":\"https:\/\/designbuybuild.co.uk\/\",\"name\":\"Design Buy Build\",\"description\":\"The UK&#039;s Leading Building Publication\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/designbuybuild.co.uk\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/designbuybuild.co.uk\/#\/schema\/person\/d2e837bc8e6a253ee826588daca06269\",\"name\":\"Jamie Bullock\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/designbuybuild.co.uk\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1f93417a8ada29376f230d5e970a29ae?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1f93417a8ada29376f230d5e970a29ae?s=96&d=mm&r=g\",\"caption\":\"Jamie Bullock\"},\"url\":\"https:\/\/designbuybuild.co.uk\/author\/jamie\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Seton recognises employees as key to customer service award success - Design Buy Build","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/","og_locale":"en_GB","og_type":"article","og_title":"Seton recognises employees as key to customer service award success - Design Buy Build","og_description":"In June 2015 Seton proudly accepted the European Catalogue &amp; Mail Order Direct Commerce (ECMOD) Outstanding Customer Service Award. The company wanted to take this opportunity to highlight how the enthusiastic and dedicated employees of Seton contributed to this success.","og_url":"https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/","og_site_name":"Design Buy Build","article_published_time":"2015-07-16T11:31:35+00:00","og_image":[{"width":1024,"height":678,"url":"https:\/\/designbuybuild.co.uk\/wp-content\/uploads\/2015\/07\/Team-1-1024x678.jpg","type":"image\/jpeg"}],"author":"Jamie Bullock","twitter_misc":{"Written by":"Jamie Bullock","Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/","url":"https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/","name":"Seton recognises employees as key to customer service award success - Design Buy Build","isPartOf":{"@id":"https:\/\/designbuybuild.co.uk\/#website"},"datePublished":"2015-07-16T11:31:35+00:00","dateModified":"2015-07-16T11:31:35+00:00","author":{"@id":"https:\/\/designbuybuild.co.uk\/#\/schema\/person\/d2e837bc8e6a253ee826588daca06269"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/designbuybuild.co.uk\/seton-recognises-employees-key-customer-service-award-success\/"]}]},{"@type":"WebSite","@id":"https:\/\/designbuybuild.co.uk\/#website","url":"https:\/\/designbuybuild.co.uk\/","name":"Design Buy Build","description":"The UK&#039;s Leading Building Publication","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/designbuybuild.co.uk\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/designbuybuild.co.uk\/#\/schema\/person\/d2e837bc8e6a253ee826588daca06269","name":"Jamie Bullock","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/designbuybuild.co.uk\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1f93417a8ada29376f230d5e970a29ae?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1f93417a8ada29376f230d5e970a29ae?s=96&d=mm&r=g","caption":"Jamie Bullock"},"url":"https:\/\/designbuybuild.co.uk\/author\/jamie\/"}]}},"jetpack_featured_media_url":"https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2015\/07\/Team-1.jpg?fit=4928%2C3264&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p4yXZJ-XC","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":906,"url":"https:\/\/designbuybuild.co.uk\/simply-more-time-long-waiting-times-are-a-thing-of-the-past-thanks-to-our-immediate-price-information\/","url_meta":{"origin":3696,"position":0},"title":"Simply more time \u2013 long waiting times are a thing of the past thanks to our immediate price information!","author":"Josh Holmes","date":"April 15, 2014","format":false,"excerpt":"MEVACO\u2019s objective, as a service-oriented perforated sheet and expanded metal manufacturer and supplier, is to simplify the day-to-day business of their customers. 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Waterloo engages with a wide variety of customers from the public and private sectors. High levels of customer service are an essential part of their customer\u2026","rel":"","context":"In &quot;industry news&quot;","block_context":{"text":"industry news","link":"https:\/\/designbuybuild.co.uk\/category\/industry-news\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2015\/02\/Ron-Edmondson-Managing-Director-Waterloo-Air-Products-Plc.jpg?fit=500%2C498&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":12759,"url":"https:\/\/designbuybuild.co.uk\/winning-streak-continues-for-keystone-group\/","url_meta":{"origin":3696,"position":2},"title":"Winning streak continues for Keystone Group","author":"Jamie Bullock","date":"July 19, 2022","format":false,"excerpt":"Keystone has picked up an impressive 12 industry award wins in the past six months, resulting in a record-breaking year for the Group. Keystone Group brands Keystone Lintels, Keylite Roof Windows, IG Lintels and Keyfix have all come away victorious at recent industry award events, with multiple nominations and shortlist\u2026","rel":"","context":"In &quot;Latest News&quot;","block_context":{"text":"Latest News","link":"https:\/\/designbuybuild.co.uk\/category\/latestnews\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2022\/07\/Keystone-Group-award-wins-1024x1024-1-e1658398236931.jpg?fit=960%2C555&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2022\/07\/Keystone-Group-award-wins-1024x1024-1-e1658398236931.jpg?fit=960%2C555&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2022\/07\/Keystone-Group-award-wins-1024x1024-1-e1658398236931.jpg?fit=960%2C555&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/designbuybuild.co.uk\/wp-content\/uploads\/2022\/07\/Keystone-Group-award-wins-1024x1024-1-e1658398236931.jpg?fit=960%2C555&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":2992,"url":"https:\/\/designbuybuild.co.uk\/ccf-reinvents-merchant-model-new-northampton-branch\/","url_meta":{"origin":3696,"position":3},"title":"CCF REINVENTS THE MERCHANT MODEL AT NEW  NORTHAMPTON BRANCH","author":"Lauren Holmes","date":"May 12, 2015","format":false,"excerpt":"CCF, the leading insulation and interior building products distributor, has unveiled an original format at its new Northampton branch that reinvents the traditional merchant model. 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