{"id":9787,"date":"2019-06-24T12:24:50","date_gmt":"2019-06-24T12:24:50","guid":{"rendered":"https:\/\/designbuybuild.co.uk\/?p=9787"},"modified":"2019-06-24T12:24:50","modified_gmt":"2019-06-24T12:24:50","slug":"live-web-chat-for-waterloo","status":"publish","type":"post","link":"https:\/\/designbuybuild.co.uk\/live-web-chat-for-waterloo\/","title":{"rendered":"Live web chat for Waterloo"},"content":{"rendered":"

Waterloo Air Products plc, leading UK manufacturers of ventilation grilles, diffusers, weather louvres and VAV systems, has added a live chat function for website visitors. Within the two-week initial trial, Waterloo\u2019s live chat proved popular with customers, and now it is a firm fixture on the website www.waterloo.co.uk<\/u>.<\/a> The number of people using the service is increasing every day.<\/p>\n

Mark Purnell, Director of Customer Experience at Waterloo, has been the champion for live chat and he is very pleased with the enthusiasm of customers using the service. Mark says: \u201cWaterloo has always put customer service first, and this development is part of our commitment to continually improve what we do.<\/p>\n

\u201cWith live chat, visitors to the website can get a quick response from one of 13 people in the order and estimating teams. They are used to dealing with technical questions and the combination of live chat and the website means we can quickly direct people to the information they need.<\/p>\n

\u201cA lot of queries we receive through all channels are of a technical nature. We knew that the success of the service would be down to a combination of technical know-how and intelligence of the answers, as well as the speed of the response.<\/p>\n

\u201cTo further assist customers, at the end of the conversation, customers get a copy of the live chat for reference sent by email.<\/p>\n

\u201cInterestingly, there is already a pattern on questions and information,\u201d adds Mark. \u201cWe have a huge amount of information about products and applications on\u00a0www.waterloo.co.uk<\/a> and we have found that we have been able to help visitors find exactly what they want within the site.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Waterloo Air Products plc, leading UK manufacturers of ventilation grilles, diffusers, weather louvres and VAV systems, has added a live chat function for website visitors. Within the two-week initial trial, Waterloo\u2019s live chat proved popular with customers, and now it is a firm fixture on the website www.waterloo.co.uk. The number of people using the service is increasing every day.<\/p>\n","protected":false},"author":8,"featured_media":9788,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nLive web chat for Waterloo - Design Buy Build<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/designbuybuild.co.uk\/live-web-chat-for-waterloo\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Live web chat for Waterloo - Design Buy Build\" \/>\n<meta property=\"og:description\" content=\"Waterloo Air Products plc, leading UK manufacturers of ventilation grilles, diffusers, weather louvres and VAV systems, has added a live chat function for website visitors. 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